Responsible Gambling
At 3monkeys Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. We encourage every player to set limits, understand the risks and take a break whenever gambling stops being fun.
Gamble for entertainment
Only gamble with money you can afford to lose. Gambling outcomes are based on chance, and no strategy can guarantee a win. Previous results do not predict future results, and a loss cannot be recovered by placing further bets. Never use money set aside for rent, bills, food, education or other essential expenses.
Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost and stop when your limit is reached. Do not gamble when you are upset, tired, affected by alcohol or other substances, or trying to escape personal or financial difficulties.
Set limits and take a break
Account controls can help you manage your play. Depending on the options available on your account, you may be able to set deposit, spending or session limits, review your activity, take a temporary break or request account closure. Contact customer support if you need help understanding or using these controls.
- Set a budget before you begin and keep a record of your gambling spend.
- Set a time limit and take regular breaks away from the screen.
- Do not chase losses or increase your stakes to try to win back money.
- Keep gambling separate from household finances and essential spending.
- Consider a temporary break if gambling feels difficult to control.
If you ask us to close your account or take a break, do not open another account to continue playing. We may apply account restrictions in line with our procedures and applicable requirements.
Recognising a problem
Gambling may be becoming harmful if you are spending more than planned, hiding your gambling, borrowing money, neglecting responsibilities, feeling distressed after playing or repeatedly trying to recover losses. Other signs can include arguments with family or friends, reduced performance at work or study, difficulty sleeping and feeling unable to stop.
If any of these signs apply to you, stop gambling and seek support. Speaking with a trusted person or a qualified counsellor early can make it easier to regain control. Our customer support team can also explain the account restriction and self-exclusion options available to you.
Support in Australia
Free and confidential gambling support is available across Australia through Gambling Help Online. Visit gamblinghelponline.org.au or call 1800 858 858 to speak with a trained counsellor and find local support services. If gambling is causing immediate financial, relationship or personal safety concerns, contact an appropriate community or emergency service.
If you or someone else is in immediate danger, call 000. You can also contact Lifeline on 13 11 14 for crisis support. These services are independent of 3monkeys Casino.
Age and account safety
You must be at least 18 years old to use gambling services. Do not allow anyone under 18 to access your account, and keep your login details private. If you believe a minor has used your account or you are concerned about unauthorised access, contact us promptly so we can review the matter.
For more information about account controls, verification, withdrawals and self-exclusion, please read our Terms and Conditions or contact 3monkeys Casino customer support.